pksolt Privacy Policy

1 Introduction

This Privacy Policy (hereinafter "Policy") describes how pksolt ("we", "us", "our", or the "Company"), the operator of the online gaming platform at pksolt.org (the "Platform"), collects, uses, stores, shares, and protects the personal information of users ("Players", "you", or "your") who access or register on the Platform.

pksolt is committed to handling personal data with integrity, care, and full transparency. This Policy has been prepared in accordance with internationally recognised data protection principles applicable under pksolt's gaming licence obligations and reflects our genuine commitment to player privacy.

This Policy applies to all personal data collected through the pksolt website, mobile-optimised browser experience, customer support channels, and any other touchpoints associated with the Platform. It applies to all players including those accessing the Platform from Pakistan and other jurisdictions where the Platform is available.

This Policy must be read alongside the pksolt Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing the player's relationship with pksolt.

2 Data Controller

pksolt is the data controller in respect of the personal information collected and processed through the Platform. As data controller, pksolt determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations under pksolt's international gaming licence framework.

For all privacy-related enquiries, requests, or concerns, players may contact pksolt's designated privacy point of contact via the support email address listed in Section 15 of this Policy, or via the live chat function accessible from the account dashboard.

3 Data We Collect

pksolt collects personal data in the following categories:

3.1 Identity & Registration Data

• Full legal name as it appears on your Pakistani CNIC;
• Date of birth (used to verify the 21+ age requirement);
• CNIC number and a copy of the CNIC document (front and back);
• Gender (where provided during registration);
• Nationality and country of residence.

3.2 Contact Data

• Email address registered to your pksolt account;
• Pakistani mobile number linked to your account;
• City and province of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad).

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records;
• Payment method identifiers (e.g., JazzCash or EasyPaisa mobile number, bank account title for HBL, UBL, Meezan Bank, or Allied Bank transfers);
• Cryptocurrency wallet address where USDT TRC20 is used;
• Account balance history and bonus credit records.

3.4 Gaming & Betting Activity Data

• Wagering history, game sessions, and bet records;
• Sports betting selections including cricket and PSL markets;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Bonus claims and promotional participation records.

3.5 Technical & Device Data

• IP address and approximate geolocation derived from it;
• Browser type, version, and operating system;
• Device identifiers and screen resolution;
• Pages visited, session duration, and click-path data.

3.6 Communications Data

• Records of live chat and email support interactions;
• Feedback, complaints, and enquiries submitted to pksolt;
• Marketing communication preferences.

4 How We Collect Your Data

pksolt collects personal data through the following channels:

• Directly from you — during account registration, KYC document submission, deposit and withdrawal requests, support interactions, and promotional opt-ins;
• Automatically — through cookies, session tracking, and server logs when you visit or use the Platform;
• From third-party payment processors — transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and crypto processors when you make deposits or withdrawals;
• From identity verification services — where pksolt engages a third-party KYC or age-verification provider to authenticate CNIC documents or perform enhanced due diligence;
• From fraud prevention partners — device fingerprint data and risk signals shared by anti-fraud service providers to protect the integrity of the Platform.

5 How We Use Your Personal Data

pksolt uses your personal data for the following purposes:

pksolt does not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Where automated tools are used — for example, to flag unusual account activity — a human review is conducted before any significant action is taken against an account.

6 Legal Basis for Processing

pksolt processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing required to perform the player agreement, including account management, transaction processing, and service delivery;
• Legal obligation — processing required to comply with pksolt's international gaming licence obligations, including KYC, anti-money laundering checks, and responsible gaming requirements;
• Legitimate interests — processing for fraud prevention, Platform security, and analytics, where those interests are not overridden by your data protection rights;
• Consent — processing for optional marketing communications, where you have given explicit and freely withdrawable consent. You may withdraw marketing consent at any time by contacting support.

7 Sharing Your Personal Data

pksolt does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and cryptocurrency processors, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers — third-party services engaged to authenticate CNIC documents and perform age verification;
• Fraud prevention and risk management partners — service providers that assist in detecting and preventing fraudulent or abusive account activity;
• Game content providers — software suppliers whose games are integrated into the pksolt Platform may receive anonymised session and gameplay data for technical settlement purposes;
• IT and hosting infrastructure providers — cloud and server providers that host the pksolt Platform under strict data processing agreements;
• Regulatory and law enforcement authorities — where pksolt is required by law, court order, or its gaming licence authority to disclose player information.

8 International Data Transfers

As an internationally licensed gaming platform, pksolt may process or store your personal data in jurisdictions outside Pakistan. Where such transfers occur, pksolt takes appropriate steps to ensure that your data receives a level of protection consistent with internationally recognised data protection standards.

This includes entering into appropriate data transfer agreements with third-party processors in other jurisdictions, and conducting due diligence on their security and data protection practices before engaging them as service providers.

If you would like further information about the safeguards in place for any specific international transfer, you may contact the pksolt privacy team via the details in Section 15.

9 Data Retention

pksolt retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or our gaming licence obligations. The following general retention periods apply:

• Account and identity data — retained for the duration of the player's account plus a minimum of five (5) years after account closure, as required for anti-money laundering compliance;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• KYC documents — retained for the duration required by the licensing authority, typically five (5) years post-account closure;
• Customer support communications — retained for three (3) years from the date of the interaction, unless relevant to an ongoing dispute;
• Technical and device data — retained for up to twelve (12) months from collection, subject to ongoing fraud prevention requirements;
• Marketing preference data — retained until consent is withdrawn and marketing ceases, after which a suppression record is maintained to prevent re-contact.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10 Security Measures

pksolt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between the Platform and player devices;
• Encryption of sensitive data fields at rest within pksolt's database infrastructure;
• Role-based access controls ensuring that only authorised pksolt personnel can access specific categories of player data;
• Multi-factor authentication for pksolt staff accessing internal systems containing player data;
• Regular third-party security audits and penetration testing of the Platform;
• Incident response procedures in place to detect, investigate, and respond to data security incidents in a timely manner.

While pksolt takes data security seriously and invests substantially in protective measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their pksolt account and to never share login credentials with any third party.

11 Cookies & Tracking Technologies

pksolt uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, and analyse platform performance. The following categories of cookies are used:

pksolt does not use third-party advertising or retargeting cookies. You can manage or disable non-essential cookies at any time through your browser's privacy or cookie settings. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the Platform.

12 Your Data Protection Rights

Subject to applicable law and our regulatory obligations, pksolt recognises the following data protection rights for all players:

• Right of Access — you may request a copy of the personal data pksolt holds about you;
• Right to Rectification — you may request correction of inaccurate or incomplete personal data;
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction — you may request that pksolt restrict processing of your data in certain circumstances;
• Right to Object — you may object to processing based on legitimate interests, including direct marketing;
• Right to Data Portability — you may request a structured, machine-readable copy of personal data you have provided to pksolt;
• Right to Withdraw Consent — where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the pksolt support team. We will acknowledge your request within two (2) business days and aim to respond substantively within thirty (30) days. In complex cases, this period may be extended by an additional two months, and you will be notified accordingly.

13 Minors & Age Restriction

The pksolt Platform is strictly intended for adults aged 21 years and above. pksolt does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered players.

If pksolt becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be closed immediately, all associated data will be deleted in accordance with our retention obligations, and any funds deposited by the underage user will be handled in accordance with applicable regulatory guidance.

Parents or guardians who believe a minor may have registered on pksolt are encouraged to contact our support team immediately so that appropriate action can be taken without delay.

14 Changes to This Privacy Policy

pksolt may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our gaming licence obligations. Material changes will be communicated to registered players via the email address associated with their account at least seven (7) days before the changes take effect.

The current version of this Policy will always be accessible on this page. The "Last Updated" date at the top of the document indicates when the most recent revision was made. Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

Where a change is required immediately due to legal or regulatory obligation, it will take effect as soon as it is published on the Platform, and players will be notified as promptly as circumstances allow.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pksolt's handling of your personal data, please reach out to the pksolt privacy team using the contact details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

The email address above is displayed as plain text for reference only. To contact pksolt, please use the live chat within your account or copy the address manually into your email client.